This may seem like a very strange title, but if you have a genuine complaint against the police, it is important that you know how to make your complaint properly.

You cannot make a 2nd complaint about the same incident if the first complaint does not go your way (unless there is further evidence), and it can easily ‘not go your way‘ due to the way you make the complaint or, the way the police handle it.

This article is from my own experience, I welcome comments at the end of the article and will amend the main article from input received.

The complaint failure process

This is the route or steps that a “failed” or “not upheld” complaints process takes:

  1. make a complaint – ‘not upheld
  2. appeal the complaint – ‘not upheld
  3. Complaint closed
  4. Judicial review

The above is only the basic fundamentals of the process should it fail (be ‘not upheld’) at each step.

Upheld vs Not upheld.

Simply put, if you complain, and the police accept and admit your complaint is valid, your complaint is deemed as ‘upheld’.

If however the complaint is not admitted or decided against you, it is ‘not upheld’.

Complaints can be partially upheld, this also means, partially not upheld.  Police have a tendency to not uphold complaints wherever they can get away with it, or if you fail to present sufficient evidence to support your complaint.


1.  Make a complaint.
This part is very important to get correct from the outset.

Everything you put in your complaints will be scrutinised by the police, and anything you do not write, however obvious, will be ignored, (unless it helps them).

A good tip about bringing a complaint is to wait a week or so before making it to ensure you have things clear in your mind and you are acting on facts and not just the heat of the moment.

It is important that you understand what you are complaining about and what outcome you believe is the correct resolution.

Research the police procedures such a PACE Guidelines for procedural errors and even the Police Reform Act 2002.

If for example, you have been treated badly by the police, it is not really ideal to record a complaint that says,

Officer ‘abc’ treated me bad and I want him/her sacked“.

Think about how you were treated ‘bad’.

e.g., An officer may have sworn at you, they may have shoved you, they may have done many things to justify a complaint from you, but unless a complaint is made correctly, the incident may as well not have happened and professional standards will do their utmost to defend their own, at all cost.

Now, understand what can happen.

Let us use an example that an officer ‘shoved’ you.  There are many reasons that being shoved by an officer could be for a genuine reason, and mark my words, they will attempt to justify it irrespective of a genuine reason.  As long as you have an ‘honest held belief’ it was wrong and not justifiable, you should complain, but do it wrong, and they will justify their actions.

A number of ‘possible‘ justifiable reasons a police officer may shove you could be;

  • You were acting aggressively and became too close to the officer, he pushed you back.
  • You were pushing another person and the officer stepped in and pushed you away from them.
  • You were about to step out in front of a moving car
  • The list goes on.

Of course, only ‘reasonable force‘ would be justified in the above examples, for example, if you stepped too close to an officer, it would not be reasonable for punching you in the face (they would still try to justify it).

Let’s just assume that an officer pushed you back because you were asking him for his collar number and he didn’t want to give it.  If the officer pushed you simply because he didn’t want you to look at his collar number, you would have a genuine reason to put in a complaint for an allegation of common assault.

Now you must specify what happened, in detail.

This may seem obvious, but a complaint will be defended irrespective of the truth, unless;

You outline exactly what happened and gather evidence. This could be witnesses, or if you are lucky, a recording device.  Look for local CCTV, ask passers-by if they witnessed the event and if they would give a statement.  Make notes of anything that could help you.  Make a Subject Access Request for the officer’s pocketbook as any allegation he may later fabricate about you should have been noted in his book at the time. Was the officer wearing a body cam?  If so, make a subject access request for this.  Was there more than one officer present?  Get their body cams as well.  Collect officers names and numbers.

Do not tell them you are going to make a complaint at the time or this may encourage them to get their heads together and ‘write up’ a scenario in their pocketbooks.

Remember, having no bodycam or witness makes your complaint harder to prove, but, think smart.  If the officer makes an allegation you were shouting or being aggressive and he pushed you back for this reason, then you should question why his body cam was not recording (assuming he was wearing one).

All cops switch on body cams if an incident breaks out so ‘no bodycam’ may help your complaint on the basis you claimed you were acting rationale and it was he that acted out of order and failed to record the incident.

If an incident is in progress, tell the cops to switch on their body cams, this will help you, they should conform to this request (if wearing one).

Also worth noting is that complaints must be decided ‘on balance‘ (on the balance of probabilities), which means, you have to show that the actions you describe are more likely than not to have occurred.  This is basically 51/49.   This is not a criminal trial which you have to prove beyond all reasonable doubt, you only have to show ‘on balance’.  This makes the complaint easier to prove, although there is no judge and jury and it is most likely the police investigating themselves, but the complaint process, however futile is important as it is evidence gathering for you.

2. Appeal the complaint
On the assumption your complaint was ‘not upheld’, you have a right to appeal.  The appeal is of the decision made in the initial complaint. You cannot generally add to the complaint and this is why the complaint in step 1. is very important.  The appeal is normally kept ‘in house’ unless the allegation was of a level that makes the appeal become to IOPC (formerly IPCC).  Keeping the complaint in house is much easier for the police to ‘control’ the complaint and makes it less likely to have the decision overturned, however, you can add information to support WHY the complaint should have been upheld.  You can drill down into how you claim the decision was wrong based on known facts.  Take for example the ‘lack of body cam’ especially if the cop suggests you were acting aggressively or irrationally.  Suggest that the police officer claims ‘xyz’, yet did not activate his body cam which is normal policy.  This is where you can question the response to your subject access, i.e. ‘why didn’t PC xyz note this allegation in his pocket book, or why didn’t he notify his sergeant.   As per the tip at the start, if the officer writes it up ‘after’ you made the complaint, this shows questionable conduct.  This is why it is good to wait a week or so before making the complaint as a police officer must always write or report things as soon as possible.  Not ‘after’ a complaint is made.

3. Complaint closed
Whatever the outcome of your complaint, this is essentially the end of it for you. (with the exception of step 4.)  This makes step 1 and 2 very important.  The police will only investigate the complaint (generally speaking) using the information you provide.  If you don’t provide a crucial piece of information, they will avoid it even if they knew about it.  They will claim this was not brought to their attention by you and this is now unusable as the complaint is closed.

4. Judicial Review
If the complaint is ‘not upheld’ or you are unhappy with the decision made, the only option now is a judicial review.  This means you have to take it to the High Court for a judge to consider.  Chances are, the reason it gets to this stage is if you made mistakes in the complaint process giving the Police the ability to ‘not uphold’ your complaint, or, the complaint simply was not justified (evidentially) or, as is often the case, the police just blatantly make illegal decisions.

This being the case, a judicial review may find the same outcome as they would use the same complaint information you submitted in step 1 and appeal of the complaint in step 2.  There are plenty of occasions where Police, when reviewing complaints, use the complainant’s lack of knowledge in the complaints process against them, remember, Police deal with complaints every day and are experienced enough in the process to know its flaws and failings.

It is very unlikely for them to use its flaws in your favour unless they have a specific agenda against an officer.

A judicial review (JR) is a last resort and can be very costly.  Be wise.  If you are 100% sure they screwed you, then you should consider the JR.  Remember, you have to stump the bill and legal advice would be advised.  If you are successful, the police have to cover the costs, if you fail, you cover the costs.  These can be £1,000 – £5,000 depending on the evidence etc.  The best course of action is get step 1 and 2 correct to either avoid the JR process or to enhance the ability of winning.  A judge will most likely flame a Police force for abusing the complaints process and this will help you in any future complains as the police will know you will get their decision judicially reviewed.

Should I complain?
YES, without a doubt, you must complain. If you are reading this, then you probably have made the decision. but you must be aware.

Complaints you make against the Police will be held against you, especially by the officer complained of and most likely their ‘mates’.

If you make a complaint against ‘Officer A’.  Any friends of this officer will almost certainly be biased against you (they are human) so will likely have a negative affect on you with any associated officer or friend of Officer A.

If you make many complaints about many officers, you will build a bigger group of negative Police against you.  They may only be subconsciously biased against you or intentionally biased against you, but the common word here is ‘biased’.

You must be aware of these possibility. Hover it is very important to complain if you have a genuine belief of wrong doing.

This document is a ‘work in progress’ and will be edited as and when I get the time.  Any comments below will be taken into account and used to fine tune the article.



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